Refund Policy

At The Little Dispensary (ABN 77 656 166 175), we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be occasions where you need to return a product or request a refund. This Refund and Return Policy outlines our procedures in accordance with Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

If you receive a product from The Little Dispensary that is damaged, defective, or does not meet your expectations, you may be eligible for a return or exchange. To initiate a return or exchange, please follow these steps:

Contact our customer service team within 14 days of receiving your order to request a return or exchange.

Provide proof of purchase, such as your order confirmation or receipt.

Clearly explain the reason for the return or exchange and provide any relevant details about the product.

Once we receive your request, we will assess the situation and provide instructions on how to proceed with the return or exchange. Please note that certain products may be exempt from this policy due to health and safety regulations.

If you are entitled to a refund for a returned product, we will process the refund using the original payment method. Refunds will be issued within a reasonable timeframe after we receive the returned product and confirm its eligibility for a refund.

Please note that we are unable to offer refunds for change of mind or if you simply no longer want the product. Refunds are only available for products that are damaged, defective, or do not meet your expectations as outlined in Australian consumer law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions or concerns about our Refund and Return Policy, or if you would like to request a return or exchange, please contact our customer service team using the online contact form or call us at 02 6607 9229.

The Little Dispensary reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes to the policy will be posted on our website. By continuing to use our website or purchase products from us, you agree to be bound by the terms of the updated policy.

By shopping with The Little Dispensary, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. If you have any questions or concerns, please do not hesitate to contact us.