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Frequently Asked Questions (FAQs)

Submit your e-script by filling out the form on our e-script page. Enter your details, attach your e-script file, and hit the submit button.

Absolutely. We prioritise your privacy and security. All personal and health information you share is encrypted and stored securely, accessible only to our pharmacy team.

We accept various payment methods, including major credit cards and online payment systems. Your invoice will detail all available payment options.

After receiving your payment, we dispatch your medication promptly. Delivery times vary by location, and you'll receive a tracking number to monitor your shipment's progress.

After submitting your e-script, you can expect to receive your invoice via email within 24 hours. If you do not receive it within this timeframe, please check your spam or junk mail folders. For any delays or issues, please contact us directly for assistance.

For questions or concerns about your medication, please use the contact details on our site to get in touch with our pharmacy staff, who are ready to help.

If your e-script has issues, such as missing information, we will contact you to resolve these issues promptly, ensuring accurate fulfilment of your medication needs.

You can request order changes or cancellations before payment. Once payment is made and processing has started, we may not be able to make changes. Contact us immediately for specific requests.